Sunday, January 2, 2011

Hotmail users complain of deleted emails: Live@edu unaffected

Some Hotmail users are complaining on Microsoft feedback forums that some of their content is missing or has been deleted. Over 470 people have complained on Windows Live forums, saying that the majority of their email has been moved into their deleted folders, according to AP.
Microsoft has acknowledged that a problem exists, though no timeline has been given on how long it will take for the solution to be rolled out. It does not appear that many of the 360 million global users are affected.

Microsoft spokeswoman, Catherine Brooker said “At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers”, but declined to comment on what has caused the problem.
While Live@edu’s Outlook Live, an email service provided by Microsoft for students at school, college and universities are hosted in the same datacenters, it appears that data loss is limited only to Hotmail at this time.

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